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FINDING YOU THE RIGHT TENANT FOR YOUR RENTAL PROPERTY 

In many ways, lettings can be the most consequential and complex side of both estate agency and property ownership. When a rental is agreed and a tenancy begins, it’s only the start of a relationship that lasts a lot longer than when a property is sold, and the success of a tenancy can often have far wider effects ­– and a greater and prolonged impact – on the lives of landlords.

It’s for these reasons that we give rental properties such special treatment in the way they are marketed to let. With professional photographs and high quality floor plans for every lettings listing – along with promotion on the major UK property portals of Rightmove, Zoopla, OnTheMarket and Primelocation – you and your property will benefit from the best lettings offering of any estate agent in Surbiton.

Once a suitable tenant has been referenced and confirmed, the single most important factor in a successful letting is the ongoing relationship between tenant, landlord and managing agent. We do not wash our hands of the process the minute we hand over the keys, and it’s for this reason that we do not offer an introduction-only service. Our rent collection and full management options ensure we keep the valuable relationship on good terms at all times.

Our approach to customer service doesn’t stop with the landlord. We make sure to contact all the tenants in our pool of property hunters who are most likely to be interested in our properties at almost the instant the property becomes available. 

We are members of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents and The Property Ombudsman Scheme (TPOS) and abide by their strict codes of conduct. If any of our tenants become unhappy with any part of our service, they will step in to offer independent adjudication and redress.

By choosing Humphrey & Brand to look after your rental property, you can have absolute confidence that, from the very outset, we’ll get your tenancy off on the right footing, and keep it there. We achieve this by giving each property its own property manager and continually demonstrating a commitment to everyone’s comfort and wellbeing – from a landlord knowing they have a good quality and respectful tenant, to a tenant feeling they are moving into a property that is well cared for and owned by a responsible landlord.

This attention to detail consistently attracts exactly the right sort of tenants, both private and corporate, and over the years we have built up valuable and ongoing relationships with international organisations including American Express, The German Embassy. It also engenders longstanding relationships, and we’ve been working with many of our landlords for 10+ years.


Our approach to customer service doesn’t stop with the landlord. We make sure to contact all the tenants in our pool of property hunters who are most likely to be interested in our properties at almost the instant the property becomes available. 

We are members of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents and The Property Ombudsman Scheme (TPOS) and abide by their strict codes of conduct. If any of our tenants become unhappy with any part of our service, they will step in to offer independent adjudication and redress.
Our approach to customer service doesn’t stop with the landlord. We make sure to contact all the tenants in our pool of property hunters who are most likely to be interested in our properties at almost the instant the property becomes available. 

We are members of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents and The Property Ombudsman Scheme (TPOS) and abide by their strict codes of conduct. If any of our tenants become unhappy with any part of our service, they will step in to offer independent adjudication and redre

Lettings Service at a Glance:

  • Surbiton's most comprehensive property lettings agent

  • Renting properties in Surbiton, Long Ditton, Berrylands, River Roads & Thames Ditton

  • Professional photos and expertly drawn floor plans for every lettings listing

  • Every rental property featured on Rightmove, Zoopla, OnTheMarket and Primelocation

  • Accompanied viewings by enthusiastic, informed and energetic lettings team 

  • Highly experienced property manager allocated to every tenancy

  • Rent collection and full management services ensure ongoing tenancy relationship

  • Corporate tenancy connections including German Embassy, BT and American Express

  • Regular contact with viewings feedback, advise and property reviews

  • Multiple five-star reviews on Google and Feefo

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