LEADING INDEPENDENT SURBITON LETTING AGENTS
Passionate Surbiton letting agents providing outstanding standards of customer service
At Humphrey and Brand we understand that letting your property is a major commitment. It is vital to maximise the return on your investment and to do so quickly and without undue complications - that's why it's essential to find a Surbiton-based letting agent you can trust. Our services never lose sight of this: they are designed to make a letting as smooth and straightforward as possible.
We pride ourselves on our enviable reputation for quality customer service. We have worked hard to establish excellent relationships with major national and international relocation companies, international schools and blue chip organisations. We want to be the most customer-focused letting agents in Surbiton.
Our marketing strategy combines the most contemporary techniques with a resourceful approach to technology. Our coverage across Surbiton and the wider area is large enough that properties listed with us for rent are reaching many thousands of potential tenants, who see our adverts and visit our carefully selected choice of websites every day. This, together with our constantly updated database and distinctive To Let boards, ensures that we explore every opportunity to achieve a letting at the best possible rent and within the timescale that suits you.
Details about our management services can be found here.
While our approach to marketing is contemporary, our attitude towards customer care is very much traditional. We define our letting agent services by the high standards of customer care we have achieved so far, and we always aim for the personal touch. That means prompt and honest feedback from our team in a friendly, open dialogue with you. It also means taking the time to get to know your requirements exactly, and adjusting your personal marketing plan so that we can maximise the investment potential of your property in the best way for you.
Our approach to customer service
doesn’t stop with the landlord. We make sure to contact all the tenants in our
pool of property hunters who are most likely to be interested in our properties
at almost the instant the property becomes available.
We are members of the Association of
Residential Letting Agents (ARLA), the National Association of Estate Agents
and The Property Ombudsman Scheme (TPOS) and abide by their strict codes of
conduct. If any of our tenants become unhappy with any part of our service, they
will step in to offer independent adjudication and redress.
Our letting agency services include:
- Letting, rent collection and full management services.
- All tenants credit checked and referenced prior to your approval.
- Accompanied viewings by a highly trained team.
- Resourceful and modern approach to local marketing.
- Offices are open six days a week until the evenings.
- A friendly lettings team with excellent standards of customer service.
- A solution-orientated and pragmatic approach.
- Prominent advertising in our well-located Surbiton office.
- Huge reach across the major property hunting websites.
- Members of the Association of Residential Letting Agents (ARLA).
- Members of the Property Ombudsman Scheme (TPOS)