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MEET THE OWNERS

Owners and managers, Laura and Lisa are committed to outstanding customer service

   

Laura Humphrey

Co-Founder

I can remember the moment when Lisa suggested we go into business together as if it were yesterday, even though it’s now almost 10 years ago.

We were colleagues in another (corporate) estate agency – the place where I began my estate agency career in fact, in 2002 – and we’d always worked extremely well together, sharing very similar aspirations and values around communication, customer service, teamwork and results. So we’d developed a very strong mutual respect.

I was initially a little apprehensive about setting up a business, but when I thought about it I realised it could very well be the best thing I could ever do. I couldn’t ask for a more determined business partner than Lisa, and we both felt there was a real opportunity to open a truly personalised independent estate agent in Surbiton; one with outstanding marketing, structure and training, but with the flexibility and tailoring of service that simply isn’t possible with multiple branches working for a distant head office.

We talk about exceptional experiences and ‘going above and beyond’ all the time, because that is exactly what Humphrey & Brand is about. An estate agent can make a massively positively contribution to people moving home, and seeing the team make that happen on a daily basis makes me very proud of the business we’ve built together, along with our reputation for honesty, reliability and trustworthiness.

Surbiton is where I live and is a place I love. As well as a great family life – from schools, to walking the dog to local clubs and groups – we have a busy town centre with plenty of great places to meet and shop, plus peaceful parks and riverside walks. I particularly like the gardens at The Grove and The Victoria pubs. Getting into London is really easy by train, and getting away by car is also simple with the A3/M25. So really I can’t think of anywhere more perfect than Surbiton, and it’s wonderful to have a home and a business here.

 Enjoy The Grove and the Victoria because of the gardens.


Lisa Brand

Co-Founder

I’ve been an estate agent all my working life. Beginning in 2001, I’m now up to 17 years in the property industry.

I started out in a corporate agent and, after a year there, Laura joined the team. We worked alongside each other for 6 years, sharing a very similar work ethic from the word go which which cemented a really strong working relationship. Although we are very different people, we have the same attitude towards professionalism, integrity and honesty – the foundation qualities that Humphrey & Brand is built on. We also have a similar sense of humour, which is really important when you are spending so much time together.

When I began thinking of having my own business, Laura was an essential part of it. I had no doubt that we would make perfect business partners (and I’ve been proved right so many times) because we’ve always been able to count on each other, and we bring out the best in each other. I knew that the two of us working together could create a truly special estate agent in Surbiton.

Every homeowner – whether a seller or a landlord – should have complete confidence in their estate agent and feel they made the right choice. Our vision was for Humphrey & Brand to offer unbeatable levels of service and to become the most successful, respected and highly regarded estate agent in Surbiton. The fact that so many of our early clients are still clients today is a result of that dedication.

One of the best measures of that success for potential clients to research is the amount of reviews a business receives – they give a really clear picture of the service and results someone can expect from an estate agent before they even meet them. So having hundreds of five star reviews on Feefo and Google gives our future clients comfort and is something we are not only both really proud of, but also extremely grateful to our clients and customers for leaving.

Like Laura, I live in Surbiton. In fact, we live just a few doors along from each other. I love that we have plenty of green space to spend time in, with Richmond Park and Bushy Park among my favourites. Some fantastic local schools make family life extremely good, while the fast trains into London make commuting and going out there really quick and easy – it’s a combination that’s hard to beat. We are so lucky to have the Thames on our doorstep and walking along the river to Kingston is a real pleasure. And of course dinner at The French Table on Maple Road – for me the best local restaurant.



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