MEET THE OWNERS
Owners and managers, Laura and Lisa are committed to outstanding customer service
“I love the satisfaction of pleasing a vendor or landlord by selling or letting their home. I particularly like it when we achieve more or when the transaction was faster than they expected. I am very proud when we receive repeat business and where someone wants to use us again because they were so happy with the service that we provided. I also love the buzz of being instructed on a property and then successfully agreeing the deal."
Laura regards the setting up of Humphrey and Brand as her greatest achievement to date, having started in the industry as a junior just five years earlier. She is rightly proud to be part of an agency team with such a good customer service ethos and reputation.
Laura is committed to ensuring that Humphrey and Brand’s fantastic reputation continues to underpin plans to develop and grow the business.
In those rare breaks away from the office, Laura enjoys watching Arsenal and travelling the world to experience different cultures and ways of life.
Laura tied the knot in 2013 and now lives in Surbiton with her husband and son who was born in 2015.
“I love the estate agency business because no two days are ever the same and there are always new challenges/situations so it is never boring. The satisfaction of agreeing a tenancy or sale is still as great as it was 15 years ago. At Humphrey and Brand we provide all clients, including landlords, tenants, sellers and buyers with exceptional levels of customer service. We have very high levels of repeat business and recommendations which makes me very proud to be one of the owners of the company."
Having worked in estate agency since 2001 where she had risen from junior to area manager in eight years, Lisa founded Humphrey and Brand with Laura in 2009.
Lisa’s future ambitions are to grow and develop Humphrey and Brand and to promote success through repeat business and recommendation. When finding time away from the business, Lisa loves to socialise and spend time at home in Surbiton with her partner and their two young boys.
She also enjoys skiing and dancing - she once danced with Vincent Simone from Strictly Come Dancing (we’re not sure if he is still talking about it or not!). Lisa also loves to travel and has been to over 30 different countries with her favourite to date being the Maldives.