The best letting agent in Surbiton, from a landlord's perspective. Honest, good advice. Straight-forward handling of any property issues. Most importantly, a very professional, quality service at a good price.
Humphrey and Brand, simply, provide the service that we wanted. It is excellent! My wife and I had struggled with other letting agents who seemed to feel that in some way we owed them or worked for them - a frustrating and costly experience. Humphrey & Brand have restored our faith; their service is highly professional with the personal touch and their advice has been entirely appropriate. I have no hesitation in recommending Humphrey & Brand to anyone (and indeed already have!).
We have been working overseas for a few years and as a result have needed to rent our flat. Laura and the team work hard to ensure that the flat is always let. We have found Humphrey and Brand to be incredibly professional, organised and efficient. It is great to know, when you are so far from home, that you have such a dedicated team acting on your behalf. Nothing is ever too much trouble. We have been delighted with the service we have received
We initially contacted Humphrey and Brand based on a friends recommendation and we haven’t looked back since. Right from the very start Laura, one of the partners, met with us and talked us through all of the information we needed. We were very impressed by her professionalism and her honesty and it didn’t take us long to know that this was the agency for us. Over a year later we continue to be hugely impressed with Humphrey and Brands continuing professionalism and efficiency. We are overseas landlords and therefore need to feel fully confident that our property is being managed and looked after. Karen, our main contact is always helpful, friendly and efficient and we are very lucky to have her! She is in regular contact with us via email or phone and always keeps us up to date regarding any issues to do with the flat. We are very pleased with the contractors that have been bought in by Karen to do various bits of necessary work. Although we are not in the country, we have great peace of mind knowing that our property is in very good hands. We would not hesitate to recommend the staff and services of Humphrey and Brand to friends and relatives. Their professional and personal service is certainly not what you would get from your typical ‘big name’ estate agency.
My wife and I have a few properties that Humphrey and Brand have been letting for a good number of years. We are most delighted with the first class service we have been receiving from the agency over the years and consequently have recommended them to many of our family and friends who have also become happy clients of them. We have known Lisa and Laura, the partners of the company for more than 10 years going back to when they were working in a large corporate estate agency firm. After they left to help a new estate agency with their buy-to-let set up we started having most terrible experience with the agency, but were very lucky to find them quickly in their new place! They then moved on and started their own successful estate agency and like many other satisfied clients we kept following them too! In our experience, we have found everyone in H&B without exception to be most helpful, friendly, caring and professional. It is evident that they enjoy and take pride in their work and this benefits all the customers, whether tenants, landlords, vendors or buyers. I am extremely impressed with the service we have been getting from the team over the years. They always give good and honest advice and we always feel that we are in good hands with them. Thank you guys for the excellent service, 10 out of 10!