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What our clients had to say about our property sales service

We bought our house through Humphrey and Brand and it made the whole process much less stressful than I had anticipated. As I was a first time buyer I didn't know all the steps to go through, but Laura was so helpful giving me advice about what information I needed to chase up and when in order to keep the sale progressing. I never felt that we were being lied to which was a refreshing change from most estate agents I've dealt with before! I would definitely go to them in the future if we were to sell the house and would recommend them to friends.

Tessa Staniforth

We bought a house through Humphrey and Brand. From first viewing and the process there are their service was excellent. We would recommend using them above larger estate agents as we received a much more personal service than we had with the estate agents.

Ashley Peatey

Paul has helped me buy and sell numerous properties over the years and has a fantastic knowledge of the local area. He’s great at communicating the latest and following up every aspect of a deal. I was particularly impressed with his honest, impartial advice when I asked for an opinion on an onward purchase. H & B offer professionalism and something a bit more personal than other agents. Paul has a great attention to detail and I simply would not choose any other agent.

Isla Paton

I recently sold my house through Humphrey and Brand. The service that I received was excellent and I would highly recommend them. Laura in particular was extremely knowledgeable, professional and very efficient. She gave me guidance and advice throughout every step of the process and her excellent knowledge and expertise ensured that everything went smoothly. Thank you!

Darren Brundle


Our landlord services, rated by our clients

The best letting agent in Surbiton, from a landlord's perspective. Honest, good advice. Straight-forward handling of any property issues. Most importantly, a very professional, quality service at a good price.

Simon Dunwell

Humphrey and Brand, simply, provide the service that we wanted. It is excellent! My wife and I had struggled with other letting agents who seemed to feel that in some way we owed them or worked for them - a frustrating and costly experience. Humphrey & Brand have restored our faith; their service is highly professional with the personal touch and their advice has been entirely appropriate. I have no hesitation in recommending Humphrey & Brand to anyone (and indeed already have!).

Matthew Birch

We have been working overseas for a few years and as a result have needed to rent our flat. Laura and the team work hard to ensure that the flat is always let. We have found Humphrey and Brand to be incredibly professional, organised and efficient. It is great to know, when you are so far from home, that you have such a dedicated team acting on your behalf. Nothing is ever too much trouble. We have been delighted with the service we have received

Claire Gillam

We initially contacted Humphrey and Brand based on a friends recommendation and we haven’t looked back since. Right from the very start Laura, one of the partners, met with us and talked us through all of the information we needed. We were very impressed by her professionalism and her honesty and it didn’t take us long to know that this was the agency for us. Over a year later we continue to be hugely impressed with Humphrey and Brands continuing professionalism and efficiency. We are overseas landlords and therefore need to feel fully confident that our property is being managed and looked after. Karen, our main contact is always helpful, friendly and efficient and we are very lucky to have her! She is in regular contact with us via email or phone and always keeps us up to date regarding any issues to do with the flat. We are very pleased with the contractors that have been bought in by Karen to do various bits of necessary work. Although we are not in the country, we have great peace of mind knowing that our property is in very good hands. We would not hesitate to recommend the staff and services of Humphrey and Brand to friends and relatives. Their professional and personal service is certainly not what you would get from your typical ‘big name’ estate agency.

Monique Bacarese-Hamilton

My wife and I have a few properties that Humphrey and Brand have been letting for a good number of years. We are most delighted with the first class service we have been receiving from the agency over the years and consequently have recommended them to many of our family and friends who have also become happy clients of them. We have known Lisa and Laura, the partners of the company for more than 10 years going back to when they were working in a large corporate estate agency firm. After they left to help a new estate agency with their buy-to-let set up we started having most terrible experience with the agency, but were very lucky to find them quickly in their new place! They then moved on and started their own successful estate agency and like many other satisfied clients we kept following them too! In our experience, we have found everyone in H&B without exception to be most helpful, friendly, caring and professional. It is evident that they enjoy and take pride in their work and this benefits all the customers, whether tenants, landlords, vendors or buyers. I am extremely impressed with the service we have been getting from the team over the years. They always give good and honest advice and we always feel that we are in good hands with them. Thank you guys for the excellent service, 10 out of 10!

Nader Moghaddam


How our tenants experienced our unparalleled customer service

I’m very pleased with the service that Humphrey and Brand has been providing throughout these years. They provide an impeccable service. I would like as well to highlight Karen Wheeler for being an excellent bridge between me and Landlord.

Paulo Dal Pai

We have been leasing our home through Humphrey & Brand for the past three years and have always found the staff to be professional, friendly and helpful in every aspect. It is such a pleasure dealing with a team who have your best interests at heart, regardless of whether you're the landlord or tenant, and who go out of their way to assist with any issues. Even the regular property inspections are completed efficiently and without any sense of disruption or intrusion – and we actually look forward to seeing Karen, when she does her rounds. Thank you all for the great service

Brenda Van Breda

I rented a property through Humphrey and Brand and received an excellent service from the team, especially Stephen. The whole team were helpful, honest and did everything on time with a very professional attitude and approach. Compared to other estate agents I had viewed properties with they stood out for me way above the others with the positive, friendly customer service

Robert Colquorn

I've been a tenant with Humphrey and Brand since 2010 and have always found them helpful, efficient and quick to respond to problems. I've also had universally brilliant service from the plumbers, electricians and other contractors they've engaged to help us when we've needed repairs etc.

Andrew West​


What our property vendors had to say about our services

Laura, you have been far and away the best agent that we have encountered (having had direct dealings with Mathew James and Gascoigne Pees), and I will without hesitation recommend you to anybody and everybody. We both appreciate how hard you worked to get us back under offer after our chain collapsed, and to keep it all together until we exchanged. You are quite simply the best agent in the area. THANK YOU.

Nick Coode

After a lot of work trying to find a suitable Estate Agent to sell my house it was a breath of fresh air to find Humphrey and Brand. I found them professional, enthusiastic and they spoke in language I could understand. Their approach was one of honesty even if it was not particularly in their favour. The sale went well good offers came in and again a careful and honest assessment of each of them. Their efforts and attention to detail did not diminish until the deal was done and the payment made. Subsequent experience with the purchasers who are now my neighbours have only reinforced my opinion of their integrity and professionalism and I am grateful for all they have done.

David Kortright

From the outset the team at Humphrey & Brand were so professional. Laura Humphrey is a professional business woman, who instantly reassured me that I could trust her. Having had a bad previous experience with an Agent, honest communication was vital. I was at first nervous, but actually had no reason to be as Laura & her team kept on top of every aspect of our sale and purchase. I would whole-heartedly recommend Humphrey & Brand to anyone wanting to seriously buy or sell their property. You can guarantee that the job will get done. Thank you to them all, we are absolutely delighted with our new home too.

Janine Smith

We sold our flat in 2013 through Humphrey and Brand. They had previously sold my parents house, so had a great recommendation from them. Humphrey and Brand were absolutely amazing from the moment Laura came in and valued the flat. She didn't beat around the bush, told us what we needed doing. I did a little research prior and knew what I wanted to market the property at. Laura completely agreed and was happy to test the market. No once was a few mentioned, which was a big plus. I have agents coming in wanting 3% plus VAT. The service throughout was brilliant. Phone calls and emails were always returned by Laura promptly. When we were under offer and going through the process we knew exactly what's was missing, who next to contact for missing info etc. If you are after a professional service, who are always willing to offer advice then use Humphrey and Brand.

Rajen Patel

I am extremely impressed with the team as they provided me with excellent service over the past 7 years. The team were professional, efficient and excellent communicators; keeping me informed of any updates, issues that came up, which was key as I lived in Canada and needed the peace of mind that my property was in good hands. I experienced the Letting side of the company and also selling my property through them and on both occasions had excellent service. Thanks again.

Sophie Pashe​

Humphrey and Brand
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