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Redress scheme is The Property Ombudsman

If for any reason you are unhappy with the service that you have received from us and you are not able to resolve this directly with the member of staff that is dealing with your matter, you should put details of your complaints in writing and send this to Lisa Brand, Partner, at 17 Claremont Road, Surbiton, Surrey KT6 4QR. We will acknowledge your complaint within 3 working days and thereafter a proper investigation will be undertaken. Following our investigation we will send you details of the outcome within 15 working days. 

If you remain dissatisfied, you can further pursue your complaint with us by writing to Laura Humphrey, Partner, at 17 Claremont Road, Surbiton, Surrey KT6 4QR who will undertake a detached review of the complaint. We will provide you with details of this review within 15 working days. This letter will set out how the matter can be referred to The Property Ombudsman. 

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Call us on 020 8399 1888 or send us a message...