Viewing Feedback: Why It Matters

Many sellers come to us after disappointing experiences with other agents, often due to a lack of meaningful feedback following property viewings.

But feedback shouldn’t be an afterthought. It’s a vital part of any estate agent’s service. Without insight into what potential buyers think, how can an agent provide advice that truly helps a property sell?  Feedback allows us to work collaboratively with sellers, making informed decisions that improve a property’s appeal and increase its chances of selling.

We also understand how frustrating it can be for sellers to be left in the dark after a viewing. Sometimes, feedback gives clear buying signals—questions like “When can the owners move out?”, “Could I bring my partner to see it?”, or even “Will this cupboard be left?” can indicate strong interest. A good agent knows how to spot these signals and turn interest into an offer.

Feedback also helps sellers understand how their property compares to others on the market. For instance, comments like “It feels a bit small” may actually mean “We’ve seen bigger homes at the same price.” Or if someone says, “The street is a little too busy,” they might be thinking “We’ve found quieter options in the same price range.”  In such cases, a timely price adjustment can make all the difference before the property becomes overlooked.

Of course, not all feedback is straightforward. Phrases like “We’ll think about it” or “I’m sure you’ll sell this house quickly” are often polite ways of passing.  The key is to interpret these comments accurately, knowing whether they signal genuine interest, room for negotiation, or a pricing issue.

At the heart of it, sellers deserve clear, prompt, and constructive feedback.  It’s essential for making smart decisions and ultimately achieving a successful sale.

If you’d like expert guidance on how feedback can help sell your home, we’re here to help—just get in touch.

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